KCB Bank Tanzania is a forerunner in the shifting financial landscape, handling dynamic transformations in the banking sector and positioning itself as a leader in the evolving industry. Quote: Embracing ‘For People, For Better’ as our purpose, we’re committed to delivering the best service for our clients by staying connected and fostering closeness.” Cosmas Kimario, Group Regional Businesses Director and MD of KCB Bank Tanzania.
KCB Bank Tanzania has recently achieved remarkable growth, transitioning from a tier-two to a tier-one institution with an asset base exceeding one trillion Tanzanian shillings. Cosmas Kimario, the Group Regional Businesses Director and MD of KCB Bank Tanzania, provides a comprehensive perspective on the bank’s exceptional expansion, groundbreaking transformation, and the evolving dynamics of the Tanzanian banking industry.
This journey, characterized by deliberate expansions, technological strides, and customer-centric methodologies, not only mirrors KCB’s triumph but also reflects the dynamic shifts within the financial sector of the country.
Kimario underscores KCB’s five-year growth trajectory across diverse metrics, encompassing assets, clientele, and the balance sheet. “Our entire business performance has been growing for the past five years,” Kimario says, citing an annual average growth rate of approximately 15%. This ascendancy, he stresses, is a testament to KCB’s strategic dedication to customer satisfaction, encapsulated in its current theme, ‘For people, for better.’
A pivotal facet of KCB’s strategy involves the expansion of its branch network, albeit with a judicious and tech-savvy approach. “We are selectively looking for strategic locations to put branches,” Kimario says.
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Currently operating 17 branches, KCB aims to attain 18 branches by the end of 2024, with locales strategically chosen for their economic potential. Kimario emphasizes the crucial role of technology in improving service delivery.
“Technology aids us in providing services more efficiently,” he says. “Our growth and our success today are also anchored on the turnaround time on how fast we can serve our clients,” he adds. KCB’s commitment to digital financial services, encompassing channels like Mobi, point-of-sale transactions, internet banking, and mobile platforms, has experienced remarkable expansion.
KCB is dedicated to social responsibility, evident in its extensive Corporate Social Investment (CSI) endeavors. “But again, as our business continues to grow the businesses, we also must continue to look at our people because we need to create employment. We need to make sure that whoever is surrounding us, we contribute to their welfare,” Kimario says.
“That’s why we engage in numerous CSI activities. For instance, we have the KCB Foundation, which supports various initiatives
An excellent example is the ‘2Jiajiri’ program.” He underscores KCB’s commitment to training 5,000 youth this year, covering diverse fields ranging from brick manufacturing to sewing and mechanical skills.
Looking forward, Kimario radiated optimism about the Tanzanian banking sector’s trajectory, underpinned by the nation’s economic expansion and supportive business environment. The transformative path undertaken by KCB is evident in its current position as one of the leading 10 banks in terms of profitability, with Kimario envisioning KCB ascending the ranks to secure a position among the top five banks in the next three to four years, citing the bank’s robust performance, technological strides, and strategic investments.
The acknowledgment from the market as the “number one most notable regional bank in the country,” according to Kimario, signifies KCB’s influence and accomplishments in the sector.
A key catalyst for KCB’s expansion is the positive outlook on the Tanzanian economy. Kimario conveys certainty about growth possibilities in all sectors, pointing to the encouraging business atmosphere cultivated by the present government.
“The ongoing government has established a framework that nurtures business expansion, particularly in the private sector,” Kimario remarks. He underlines the significance of policies favoring private sector development and adherence to regulations and encourages foreign investors to partake in Tanzania’s ongoing prosperity. “The business environment in Tanzania is very conducive for anyone to bring their investments. Good government policies, a stable political system, and a very young, growing population are here to support growth,” Kimario says.
As KCB continues to shape the future of the Tanzanian banking industry, its calculated expansions, technological strides, and strategic investments position the bank as a pivotal player in the evolving financial milieu of the country, promising continued success and resilience in the dynamic landscape of the Tanzanian financial sector.
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